Error: 'Invalid issueinventorynumber reference key xxxxx'

Modified on Thu, 5 Jun at 1:24 PM

Work around and tools to assist with the above specific error

From: Ogg <support@oggsolutions.co.nz>
Sent: Thursday, 5 June 2025 09:11
To: Jason Chin <jason.chin@genia.co.nz>
Subject: RE: Failed fulfillment
 

Hi Jason,

I've created some tools to help fix these: 

Genia - Check Lot Internal ID: Results - NetSuite (Genia)

For this report, you can find the correct Lot Number. Take this value here:

Add it into the filter, and it will pop up

Genia - Pick Task Fix: Results - NetSuite (Genia)

This is a list of all the failed pick tasks (if the other ones aren't an issue, we can maybe just add a date filter for today onwards).

Looking at GEN208063 in this list, we can see that it relates to item 13023/ pick task 14508


This at least helps us to get started!

I created inventory adjustment to fix that one: IA20724 (Inventory Adjustment)

Retried updates on pick task and got new error:

Created this search to identify the issue:
Genia - Pick Task Item check: Results - NetSuite (Genia)

14515 looks to be the issue on item 36041

Fixed that on same inventory adjustment, still getting same issue. Assume one of the other ones is wrong too.

I ended up looking up the inventory against the pick task quantities and adding all those in:
IA20724 (Inventory Adjustment)


That worked, created IF4152 (Item Fulfillment)

Added all the reports here:
Thank
Ash

Kind Regards,
Ogg Support Team 

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